/* =========================================================
   SIP · Formularios de feedback + portal + admin
   Mobile-first. Mismo sistema visual que el sitio principal.
   ========================================================= */
:root{
  --navy-1:#040E22; --navy-2:#061632; --navy-3:#0B2147; --navy-4:#15355C;
  --steel:#2461A0; --steel-2:#3A7EC4;
  --gold:#C8932C; --gold-2:#E0AE4A;
  --green:#15A05A; --amber:#D97706; --red:#C0392B;
  --white:#fff; --bg-1:#F4F6FA; --bg-2:#EAEFF6; --rule:#D7DEE9;
  --text-1:#061632; --text-2:#3D4A5E; --text-3:#5C6878;
  --sans:'Inter',system-ui,-apple-system,'Segoe UI',Roboto,Arial,sans-serif;
  --mono:'JetBrains Mono',ui-monospace,Menlo,monospace;
  --ease:cubic-bezier(.22,.61,.36,1);
}
*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
html{font-size:16px;scroll-behavior:smooth}
body{font-family:var(--sans);background:var(--bg-1);color:var(--text-1);line-height:1.55;-webkit-font-smoothing:antialiased;min-height:100vh}
img{max-width:100%;display:block}
a{color:inherit;text-decoration:none}
button{font-family:inherit;cursor:pointer}
input,select,textarea{font-family:inherit;font-size:16px;color:inherit} /* 16px: sin zoom iOS */

/* ---------- topbar ---------- */
.fb-top{background:var(--navy-2);color:#fff;padding:14px 20px;display:flex;align-items:center;justify-content:space-between;gap:12px}
.fb-top .brand{display:flex;align-items:center;gap:10px;font-weight:800;letter-spacing:.04em}
.fb-top .brand img{width:38px;height:38px;background:#fff;border-radius:8px;padding:3px;object-fit:contain}
.fb-top .brand small{display:block;font-weight:500;font-size:10px;color:var(--gold-2);letter-spacing:.08em;text-transform:uppercase}
.fb-lang{display:flex;border:1px solid rgba(255,255,255,.2);border-radius:6px;overflow:hidden}
.fb-lang button{background:none;border:none;color:rgba(255,255,255,.55);font-size:12px;font-weight:700;padding:6px 12px;letter-spacing:.06em}
.fb-lang button.active{background:var(--gold);color:var(--navy-1)}

/* ---------- shell ---------- */
.fb-wrap{max-width:760px;margin:0 auto;padding:28px 16px 90px}
.fb-head{margin-bottom:24px}
.fb-eyebrow{font-family:var(--mono);font-size:11px;letter-spacing:.16em;text-transform:uppercase;color:var(--steel);margin-bottom:8px}
.fb-head h1{font-size:clamp(22px,5.5vw,30px);font-weight:800;letter-spacing:-.02em;line-height:1.15}
.fb-head p{color:var(--text-2);font-size:14px;margin-top:8px;max-width:56ch}

/* ---------- card ---------- */
.fb-card{background:#fff;border:1px solid var(--rule);border-radius:10px;padding:22px 18px;margin-bottom:16px;box-shadow:0 2px 10px rgba(6,22,50,.04)}
.fb-card h2{font-size:15px;font-weight:800;letter-spacing:.01em;margin-bottom:4px}
.fb-card .hint{font-size:12.5px;color:var(--text-3);margin-bottom:14px}
.fb-sec-num{font-family:var(--mono);font-size:10.5px;color:var(--gold);letter-spacing:.14em;margin-bottom:6px;text-transform:uppercase}

/* ---------- fields ---------- */
.fb-field{margin-bottom:16px}
.fb-field label{display:block;font-size:12.5px;font-weight:700;letter-spacing:.02em;margin-bottom:6px;color:var(--text-1)}
.fb-field label .req{color:var(--red)}
.fb-field input[type=text],.fb-field input[type=email],.fb-field input[type=tel],
.fb-field input[type=password],.fb-field input[type=number],
.fb-field input[type=date],.fb-field select,.fb-field textarea{
  width:100%;background:var(--bg-1);border:1.5px solid var(--rule);border-radius:8px;
  padding:12px 14px;transition:border-color .2s,background .2s;appearance:none;min-height:48px}
.fb-field textarea{min-height:104px;resize:vertical}
.fb-field input:focus,.fb-field select:focus,.fb-field textarea:focus{outline:none;border-color:var(--steel);background:#fff}
.fb-field.err input,.fb-field.err select,.fb-field.err textarea{border-color:var(--red);background:#FEF2F2}
.fb-err-msg{display:none;font-size:12px;color:var(--red);margin-top:5px;font-weight:600}
.fb-field.err .fb-err-msg{display:block}
.fb-row{display:grid;grid-template-columns:1fr;gap:0 14px}
@media(min-width:560px){.fb-row{grid-template-columns:1fr 1fr}}
.fb-field select{background-image:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='10' height='6'><path d='M1 1l4 4 4-4' stroke='%235C6878' stroke-width='1.5' fill='none'/></svg>");background-repeat:no-repeat;background-position:right 14px center}

/* ---------- escala 1-5 ---------- */
.scale5{display:flex;gap:8px}
.scale5 button{flex:1;min-height:52px;border:1.5px solid var(--rule);background:#fff;border-radius:8px;font-size:17px;font-weight:800;color:var(--text-3);transition:all .15s var(--ease)}
.scale5 button:active{transform:scale(.96)}
.scale5 button.sel{background:var(--navy-2);border-color:var(--navy-2);color:#fff}
.scale5-labels{display:flex;justify-content:space-between;font-size:10.5px;color:var(--text-3);margin-top:5px;letter-spacing:.02em}

/* ---------- NPS 0-10 ---------- */
.nps{display:grid;grid-template-columns:repeat(11,1fr);gap:5px}
.nps button{min-height:46px;border-radius:7px;border:1.5px solid var(--rule);background:#fff;font-size:14px;font-weight:800;color:var(--text-3);transition:all .15s}
.nps button:active{transform:scale(.94)}
.nps button.det.sel{background:var(--red);border-color:var(--red);color:#fff}
.nps button.pas.sel{background:var(--amber);border-color:var(--amber);color:#fff}
.nps button.pro.sel{background:var(--green);border-color:var(--green);color:#fff}
@media(max-width:420px){.nps{grid-template-columns:repeat(6,1fr)}.nps button{min-height:44px}}
.nps-legend{display:flex;gap:14px;flex-wrap:wrap;font-size:11px;color:var(--text-3);margin-top:8px}
.nps-legend i{display:inline-block;width:9px;height:9px;border-radius:50%;margin-right:5px}

/* ---------- chips multiselección ---------- */
.chips{display:flex;flex-wrap:wrap;gap:8px}
.chips button{border:1.5px solid var(--rule);background:#fff;border-radius:50px;padding:10px 16px;font-size:13px;font-weight:600;color:var(--text-2);min-height:42px;transition:all .15s}
.chips button.sel{background:var(--steel);border-color:var(--steel);color:#fff}

/* ---------- radios como tarjetas ---------- */
.radio-cards{display:flex;flex-wrap:wrap;gap:8px}
.radio-cards button{flex:1;min-width:120px;min-height:48px;border:1.5px solid var(--rule);background:#fff;border-radius:8px;font-size:13.5px;font-weight:700;color:var(--text-2);padding:10px 12px;transition:all .15s}
.radio-cards button.sel{color:#fff}
.radio-cards button[data-sev=Bajo].sel{background:var(--green);border-color:var(--green)}
.radio-cards button[data-sev=Medio].sel{background:var(--amber);border-color:var(--amber)}
.radio-cards button[data-sev=Alto].sel{background:#C2410C;border-color:#C2410C}
.radio-cards button[data-sev=Crítico].sel{background:var(--red);border-color:var(--red)}
.radio-cards button.plain.sel{background:var(--navy-2);border-color:var(--navy-2)}

/* ---------- botones ---------- */
.fb-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;width:100%;min-height:54px;background:var(--gold);color:var(--navy-1);font-size:15px;font-weight:800;letter-spacing:.03em;border:none;border-radius:9px;transition:all .2s}
.fb-btn:hover{background:var(--gold-2)}
.fb-btn:disabled{opacity:.55;cursor:not-allowed}
.fb-btn.navy{background:var(--navy-2);color:#fff}
.fb-btn.ghost{background:#fff;border:1.5px solid var(--rule);color:var(--text-1)}

/* ---------- success ---------- */
.fb-done{text-align:center;padding:46px 18px}
.fb-done .ic{width:72px;height:72px;border-radius:50%;background:#ECFDF5;color:var(--green);display:flex;align-items:center;justify-content:center;margin:0 auto 18px;font-size:34px}
.fb-done h2{font-size:22px;font-weight:800;margin-bottom:8px}
.fb-done p{color:var(--text-2);font-size:14px;max-width:46ch;margin:0 auto 6px}
.fb-done .folio{font-family:var(--mono);font-size:18px;font-weight:700;color:var(--steel);background:var(--bg-2);border-radius:8px;display:inline-block;padding:10px 22px;margin:14px 0}

/* ---------- gate (acceso restringido) ---------- */
.fb-gate{max-width:480px;margin:10vh auto;text-align:center;padding:40px 24px;background:#fff;border:1px solid var(--rule);border-radius:12px}
.fb-gate .ic{font-size:40px;margin-bottom:14px}
.fb-gate h1{font-size:20px;font-weight:800;margin-bottom:8px}
.fb-gate p{font-size:13.5px;color:var(--text-2)}

/* ---------- portal ---------- */
.portal-opts{display:grid;gap:14px;margin-top:24px}
@media(min-width:640px){.portal-opts{grid-template-columns:1fr 1fr}}
.portal-opt{background:#fff;border:1.5px solid var(--rule);border-radius:12px;padding:26px 22px;transition:all .2s var(--ease);display:block}
.portal-opt:hover{border-color:var(--steel);transform:translateY(-3px);box-shadow:0 12px 28px rgba(6,22,50,.08)}
.portal-opt .ic{width:52px;height:52px;border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:24px;margin-bottom:14px}
.portal-opt h3{font-size:16.5px;font-weight:800;margin-bottom:6px}
.portal-opt p{font-size:13px;color:var(--text-2);line-height:1.55}
.portal-opt .go{display:inline-block;margin-top:14px;font-size:13px;font-weight:700;color:var(--steel)}

/* ---------- admin ---------- */
.adm-shell{max-width:1280px;margin:0 auto;padding:24px 16px 80px}
.adm-kpis{display:grid;grid-template-columns:repeat(2,1fr);gap:12px;margin-bottom:20px}
@media(min-width:900px){.adm-kpis{grid-template-columns:repeat(5,1fr)}}
.adm-kpi{background:#fff;border:1px solid var(--rule);border-radius:10px;padding:16px}
.adm-kpi .v{font-size:26px;font-weight:800;letter-spacing:-.02em}
.adm-kpi .l{font-size:11px;color:var(--text-3);font-weight:600;letter-spacing:.04em;text-transform:uppercase;margin-top:2px}
.adm-tabs{display:flex;gap:8px;margin-bottom:16px;flex-wrap:wrap}
.adm-tabs button{border:1.5px solid var(--rule);background:#fff;border-radius:50px;padding:9px 18px;font-size:13px;font-weight:700;color:var(--text-2)}
.adm-tabs button.sel{background:var(--navy-2);border-color:var(--navy-2);color:#fff}
.adm-filters{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:14px}
.adm-filters input,.adm-filters select{background:#fff;border:1.5px solid var(--rule);border-radius:8px;padding:9px 12px;font-size:13.5px;min-height:42px}
.adm-table-wrap{background:#fff;border:1px solid var(--rule);border-radius:10px;overflow-x:auto}
.adm-table{width:100%;border-collapse:collapse;font-size:13px;min-width:720px}
.adm-table th{text-align:left;font-size:10.5px;letter-spacing:.08em;text-transform:uppercase;color:var(--text-3);padding:12px 14px;border-bottom:1px solid var(--rule);background:var(--bg-1)}
.adm-table td{padding:12px 14px;border-bottom:1px solid var(--bg-2);vertical-align:top}
.adm-table tr:hover td{background:var(--bg-1)}
.adm-table .folio{font-family:var(--mono);font-size:12px;font-weight:600;color:var(--steel)}
.badge{display:inline-block;font-size:10.5px;font-weight:800;letter-spacing:.05em;text-transform:uppercase;padding:4px 10px;border-radius:50px}
.badge.abierto{background:#FEE2E2;color:var(--red)}
.badge.atencion{background:#FEF3C7;color:#92400E}
.badge.cerrado{background:#D1FAE5;color:#065F46}
.badge.sev-Bajo{background:#D1FAE5;color:#065F46}
.badge.sev-Medio{background:#FEF3C7;color:#92400E}
.badge.sev-Alto{background:#FFEDD5;color:#9A3412}
.badge.sev-Crítico{background:#FEE2E2;color:var(--red)}
.nps-pill{font-weight:800;border-radius:6px;padding:2px 9px;font-size:12.5px}
.nps-pill.det{background:#FEE2E2;color:var(--red)}
.nps-pill.pas{background:#FEF3C7;color:#92400E}
.nps-pill.pro{background:#D1FAE5;color:#065F46}

/* drawer detalle */
.adm-drawer{position:fixed;inset:0;background:rgba(4,14,34,.5);z-index:2000;display:none;align-items:flex-end;justify-content:center}
@media(min-width:760px){.adm-drawer{align-items:center}}
.adm-drawer.open{display:flex}
.adm-drawer-in{background:#fff;width:100%;max-width:680px;max-height:92vh;overflow-y:auto;border-radius:16px 16px 0 0;padding:24px 20px 40px}
@media(min-width:760px){.adm-drawer-in{border-radius:14px}}
.adm-drawer-in h3{font-size:17px;font-weight:800;margin-bottom:2px}
.adm-drawer-close{float:right;background:var(--bg-2);border:none;width:38px;height:38px;border-radius:50%;font-size:17px}
.adm-login{max-width:400px;margin:12vh auto;background:#fff;border:1px solid var(--rule);border-radius:14px;padding:34px 28px}
.adm-login h1{font-size:19px;font-weight:800;margin-bottom:4px}
.adm-login p{font-size:13px;color:var(--text-3);margin-bottom:20px}
.adm-bar{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:18px;flex-wrap:wrap}
.adm-bar h1{font-size:20px;font-weight:800}
.adm-actions{display:flex;gap:8px;flex-wrap:wrap}
.adm-actions .fb-btn{width:auto;min-height:42px;padding:0 16px;font-size:13px}
.bars{display:flex;flex-direction:column;gap:7px;margin-top:10px}
.bars .bar-row{display:grid;grid-template-columns:140px 1fr 34px;gap:10px;align-items:center;font-size:12px}
.bars .bar-track{background:var(--bg-2);border-radius:4px;height:14px;overflow:hidden}
.bars .bar-fill{height:100%;background:var(--steel);border-radius:4px}